Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Operations & Transformation Consultant
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 years
- LocationLagos
- Job FieldEngineering / Technical ICT / Computer
The following experience is essential:
- Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and network technology
- Working knowledge of using and supporting ITIL and/or eTOM standards
- Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs
- The ability to create robust value propositions and business cases for systems and process transformation
- Prior consulting experience from within a consulting practice
If you are interested in getting exposure to Africa, like to travel, be exposed to cutting edge technology that makes a difference to our continent, then apply to join our growing and dynamic consulting team.
Ericsson Consulting has 12,000 Strategy, Operations & Technology consultants, delivering more than 1,500 consulting and systems integration engagements a year. Serving clients for 10 years across 180+ countries we are building a great track record. This is a great opportunity to work for a dynamic company with global career options.
Role Description
- Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
- Shape and lead holistic programs that translate operational shortfalls into transformation programs
- Define roadmaps for organization change and process development
- Undertake capability and assessments across processes and systems
- Support operators in defining data requirements and leveraging real time data to drive improved customer experience
Skills
- Analytical and problem solving skills
- Excellent communications skills (both oral and written) – able to explain complex concepts
- Consultative selling knowledge
- Team and stakeholder management
Experience
- Deep telecommunications industry knowledge
- Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
- Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
- Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
- Understanding of processes and architecture related to fulfilment, assurance and billing
- Managing cross functional teams
- Experience and ability to interact with senior (C-Level) stakeholders
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Requirements
- 4 years + experience in consulting
- 3 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
- Previous employment in a consulting company / division
- Willingness and ability to travel in Africa up to 75% of the time
- Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
- Location: South Africa, Ghana, Kenya, Nigeria, Senegal
To apply, visit Ericsson’s Career Website
Operations & Transformation Consultant at Ericsson Nigeria - Lagos |
Via @ericsson
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