At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world’s population. We are recruiting to fill the position below: Job Title: Regional Lead/Regional Operation Manager Location: Lagos Job Description Oversee the country maintenance and support in line with customer’s overall business strategy. Assist PD, SDM and IT Infra Manager, in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit. Assist in the definition of customer’s IT strategy, plans, policies, projects and service levels. Keep abreast of global and local best practice as it relates to the unit’s activities. Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team. Identify required resources, personnel, funding to achieve the unit/function’s strategy. Establish and maintain relationships with key internal and external stakeholders. Oversee the implementation of the IT division’s policies and procedures and ensure the overall efficiency of the team’s service delivery. Coordinate liaison with the help desk to ensure prompt issues resolution in line with agreed service levels as regards user support (quick turnaround times on logged calls). Develop and monitor a proactive maintenance cycle on all applications and ensure regular updates of application documentation. Ensure adherence to SLAs by IT vendors. Review recommendations of the internal […]
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Regional Lead/Regional Operation Manager Vacancy at Huawei Technologies
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